System Analyst (Engagement team)

At NOVACARD , we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.

About the Role:

We are looking for a System Analyst to translate business requirements into technical solutions, define API integrations, and model processes using BPMN and UML. You will support the development lifecycle, maintain technical documentation, and collaborate with Technical Support to resolve complex incidents. Strong analytical skills, SQL knowledge, and English proficiency are required.

Key Responsibilities:

- Develop detailed technical requirements and specifications; participate in solution architecture design

- Define and document integration contracts (REST APIs, JSON schemas)

- Model and visualize business processes and data flows using BPMN and UML (Sequence, Activity diagrams)

- Decompose initiatives into actionable development tasks; write User Stories / Use Cases and define acceptance criteria

- Support the development lifecycle: answer team questions, participate in backlog grooming and sprint planning

- Maintain and update the knowledge base (Confluence) to ensure documentation accuracy

- Collaborate with Technical Support: assist in resolving complex incidents (3rd line support) and participate in root cause analysis