Technical Support Specialist

About the role

We are seeking a dedicated and customer-focused Technical Support Specialist to provide global technical assistance to healthcare providers who use Nox Medical hardware and software solutions. In this role, you will support users by phone, and through email, offering patient and compassionate guidance to ensure an exceptional customer experience.

This is a remote position. Work schedule would either be Sunday-Wednesday 4pm - 2am Eastern time OR Wednesday-Saturday 4pm - 2am Eastern time.

What you'll do

• Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software 
• Have patience and compassion for working with healthcare providers who need assistance
• Investigate and document product performance and failure information 
• Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues 
• Test new versions of hardware and software 
• Be willing to be a super user of all Nox Medical products 
• Perform complaints documentation and handling

Qualifications

• Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries. 
• Excellent oral and written communication skills in English. 
• A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans 
• Strong technical background. Have a high aptitude for learning new technology and clinical related science
• Be comfortable and accepting of an ever changing technology landscape 
• Experience with customer service and technical support is a benefit 
• RPSGT credential is a benefit 
• Experience using Noxturnal software is a benefit 
• French Intermediate language proficiency is a benefit