Customer Experience Administrator

Key Responsibilities

• Maintain an overview of RMA requests and case status across internal systems
• Serve as the main point of contact for distributors regarding RMA cases.
• Provide accurate and timely RMA updates to distributors.
• Ensure RMA cases are complete within time limits and are accurate and up to date.
• Maintain internal tracking and documentation.
• Support RMA data and reporting 
• Support Sales Fulfilment with order-related questions when needed.
• Participate in improvement projects within Customer Experience

Qualifications

• Bachelor’s degree in Engineering, Operations, Business or a related field—or equivalent experience.
• Service-oriented attitude and the willingness to find solutions.
• Excellent written and verbal communication skills in English.
• Experience working in a regulated environment is an advantage.
• Strong communication skills with the ability to distill complex information into clear messages.
• Ability to work independently and collaboratively.
• Background in customer operations, coordination or customer support.
• Experience with ERP systems is a benefit.

Why Join Nox Medical?

At Nox Medical, you’ll be part of a team committed to innovation, quality, and improving lives through better sleep. You’ll work in a collaborative culture with opportunities to grow, influence meaningful processes, and help shape the distributor experience for a global network.

Please submit your application, CV, and cover letter in English.