Duty Manager

We are seeking a dynamic and experienced Duty Manager to join our team in Harlow, United Kingdom. As a Duty Manager, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of staff members to maintain the highest standards of quality and efficiency.

• Supervise and coordinate daily operations, ensuring smooth workflow and adherence to company policies and procedures
• Lead, motivate, and mentor staff members to achieve performance goals and maintain a positive work environment
• Resolve customer complaints and address issues promptly to ensure customer satisfaction
• Monitor and maintain health and safety standards, ensuring compliance with local regulations
• Create and adjust staff schedules to meet business demands and ensure adequate coverage
• Conduct regular inspections of facilities and equipment to maintain quality standards
• Implement and oversee training programs for new and existing staff members
• Collaborate with other departments to enhance overall operational efficiency
• Prepare and submit reports on daily operations, incidents, and performance metrics