G10/20 LL O - Operations Associate

Real opportunities. Real impact. Your career, redefined.

(NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year—if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later).

At Oceans, we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers, don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.

We’re hiring an Operations Associate to support a fast-growing premium home goods brand specializing in handcrafted products sold across e-commerce and wholesale channels. In this role, you’ll streamline backend operations, manage order processing, coordinate with suppliers and customers, and ensure smooth fulfillment workflows across digital systems.

If you’re highly organized, process-oriented, and thrive in fast-paced environments where structure meets creativity, this opportunity is for you.

Accountability

As an Operations Associate, your success will be defined by your ability to ensure operational accuracy, streamline processes, and maintain excellent communication between internal teams, vendors, and customers.

Here’s how you’ll make an impact:

Order & Operations Management

• Process daily e-commerce and wholesale orders, ensuring accurate SKU tagging and order categorization.
• Track purchase orders, confirm details, and maintain accurate vendor data across platforms.
• Manage fulfillment tasks including shipping labels, packing slips, and order updates.
• Maintain detailed operational records across platforms such as Shopify, QuickBooks, and ShipStation.
  

Custom Order Coordination

• Organize and track custom and semi-custom order workflows.
• Monitor lead times, material delays, and supplier updates, escalating risks when needed.
• Communicate proactively with customers on timelines, approvals, and updates.
• Coordinate with production and fulfillment partners to ensure on-time delivery.
  

Customer & Vendor Communication

• Manage professional communication across email, phone, and chat systems.
• Provide timely support to customers, designers, and retail partners.
• Send order confirmations, manage expectations, and follow up on delivery timelines.
• Update AI-powered chat tools and monitor customer interactions to ensure responsiveness.
  

Product & Merchandising Support

• Upload and manage product listings, pricing, and descriptions on e-commerce platforms.
• Support website merchandising and content updates for improved product visibility.
• Use AI tools to enhance product images and generate marketing visuals (training provided).
• Ensure product data accuracy and category alignment across digital catalogs.

Colleagues

You’ll work directly with leadership and collaborate closely with cross-functional partners in operations, customer support, and fulfillment.

At Oceans, you’ll also receive guidance and support from our Operations Manager, who will help you succeed in the role and ensure that you’re continuously growing and developing in your career.

Skills & Qualifications

At Oceans, we believe in T-shaped individuals — those who bring deep expertise in one area, paired with broad curiosity and interests. As an Operations Associate, your vertical focus will be on operational excellence — managing orders, vendors, and workflows with precision. Your horizontal focus will include communication, technology adoption, and process improvement to ensure a seamless customer and internal experience.

To excel in this role, you should have:

• Experience: 2–4 years in operations, e-commerce, or administrative coordination.
• Technical Tools: Experience with Shopify or other e-commerce platforms; familiarity with order management and fulfillment software (e.g., ShipStation, QuickBooks).
• Organization: Strong time management and attention to detail, with the ability to handle multiple priorities.
• Communication: Excellent written and verbal English; professional, proactive communicator.
• Process Orientation: Ability to follow structured workflows and suggest improvements.
• Analytical Ability: Intermediate Google Sheets/Excel proficiency (VLOOKUP, data tracking).
• Mindset: Reliable, resourceful, and comfortable working independently in a fast-paced environment.

Bonus skills:

• Experience supporting founders or small business teams.
• Background in home décor, interior design, or product manufacturing.
• Experience creating SOPs or improving workflows.
• Familiarity with AI tools (ChatGPT, DALL·E) for creative or merchandising tasks.

Diversity of experience is core to Oceans. You are expected to work inclusively with individuals from a variety of backgrounds, ensuring that both personal and collective dignity are supported.

During the interview process, you’ll have the opportunity to showcase your skills in the following areas:

• Operational Accuracy: How you manage end-to-end order workflows across tools and systems.
• Process Optimization: How you identify inefficiencies and streamline operations.
• Customer Communication: How you manage client and vendor relationships professionally.
• Technology Proficiency: How you leverage tools like Shopify, ShipStation, and spreadsheets to manage data and deliver results.
• Ownership & Reliability: How you demonstrate accountability in meeting deadlines and maintaining quality.

Role Specifications

This is a remote role, where you will be expected to work a split shift with some overlap with our client’s time zone. You will, however, be expected to be present for in-person training programs during your first 90 days with us. During the offer process, we’ll share more information about our benefits and compensation philosophy, considering both market trends and individual factors.

About Oceans

At Oceans, we build remote teams that connect the world’s top 1% of talent with visionary leaders. With us, you’re not just doing a job—you’re redefining your career with opportunities designed to unlock your potential. We welcome the chance to discuss the complementary parts of our business during your interview process and encourage questions about where we are and where we are going.