Manager - Fund Services

Purpose of the job

To provide support and assistance to the Directors and Senior Managers in connection to the services provided by Ocorian Services Limited. This will involve managing a portfolio of clients. To take responsibility for the management and technical support of a team. To ensure adherence with Ocorian policy and procedure, smooth running of operation of the team under supervision and provide high quality service to Ocorian’s clients.

Main responsibilities

Client

• Ensure that staff within the team provides world class fund administration and other clients by adhering to set Administrative processes in line with internal and regulatory policies and procedures.
• Ensure that queries from clients are responded promptly and according to the defined time frame.
• Provide appropriate solutions to all clients matters.
• Ensure that the team is educated on the client business in order to have a better understanding of the clients’ needs.
• Take an active role in projects within the team to enhance the client delivery and increase efficiency of the business.

People

• Motivate and engage employees through effective communication and manage their career expectations.
• Set and monitor KPIs of team members.
• Identify training needs and opportunities within the team in view of up-skilling the team members.
• In addition, Managers will take an active role in recruitment, annual staff appraisals, managing absence and with support and guidance from HR, handle disciplinary and performance issues.
• Keep abreast of best practices and updates within the global sector and/or related field and ensure proper dissemination of same to the team. 
• Ensure that the team updates the compliance dashboard in a timely manner.

Financial

• Participate actively in the achievement of the financial objectives of the Cell and of the Client’s line of Service.
• Ensure that billings are done as per the monthly plan.
• Monitor team members’ timesheet, WIP, efficiency, recoverability and debtors in view of achieving the financial objectives and work efficiency.

Operational

• Take responsibility for an allocated portfolio of clients for UK entities.
• To set and manage the deadlines of the portfolio of clients in accordance with the agreed calendar defined by statutory deadlines.
• Ensure that the overall quality of day to day administration for clients entities are up to required standards.
• Ensure timely proper maintenance of the client’s records at all times.
• Review the work of, provide guidance and constructive feedback to the team.
• Liaise with the appointed Auditors, as and when required, to complete the audit of financial statements in accordance with defined timetables.
• Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing.
• Monitor and control the workload of the team.
• Ensure that Ocorian policy and procedures are adhered to.
• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team.
• Participate in and contribute to management meetings and implement decisions taken or carry out any function/activity reasonable required by the Directors or Span of Control Committee.
• Carry out any function/activity required by the Management team or Directors from time to time.

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