Associate Manager - Fund Services

To provide support and assistance to the Directors and Senior Managers in connection to the services provided by Ocorian Services Limited. This will involve managing a portfolio of clients. To take responsibility for the management and technical support of a team. To ensure adherence with Ocorian policy and procedure, smooth running of operation of the team under supervision and provide high quality service to Ocorian’s clients. 

Main responsibilities 

Client 

• Ensure that staff within the team provides world class fund administration and other clients by adhering to set Administrative processes in line with internal and regulatory policies and procedures. 

• Ensure that queries from clients are responded promptly and according to the defined time frame. 

• Provide appropriate solutions to all clients matters. 

• Ensure that the team is educated on the client business in order to have a better understanding of the clients’ needs. 

• Take an active role in projects within the team to enhance the client delivery and increase efficiency of the business. 

People 

• Motivate and engage employees through effective communication and manage their career expectations. 

• Set and monitor KPIs of team members. 

• Identify training needs and opportunities within the team in view of up-skilling the team members. 

• In addition, Managers will take an active role in recruitment, annual staff appraisals, managing absence and with support and guidance from HR, handle disciplinary and performance issues. 

• Keep abreast of best practices and updates within the global sector and/or related field and ensure proper dissemination of same to the team.  

• Ensure that the team updates the compliance dashboard in a timely manner. 

Financial 

• Participate actively in the achievement of the financial objectives of the Cell and of the Client’s line of Service. 

• Ensure that billings are done as per the monthly plan. 

• Monitor team members’ timesheet, WIP, efficiency, recoverability and debtors in view of achieving the financial objectives and work efficiency. 

Operational 

• Take responsibility for an allocated portfolio of clients. 

• To set and manage the deadlines of the portfolio of clients in accordance with the agreed calendar defined by statutory deadlines. 

• Ensure that the overall quality of day to day administration for clients entities are up to required standards. 

• Ensure timely proper maintenance of the client’s records at all times. 

• Review the work of, provide guidance and constructive feedback to the team. 

• Liaise with the appointed Auditors, as and when required, to complete the audit of financial statements in accordance with defined timetables. 

• Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing. 

• Monitor and control the workload of the team. 

• Ensure that Ocorian policy and procedures are adhered to. 

• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team. 

• Participate in and contribute to management meetings and implement decisions taken or carry out any function/activity reasonable required by the Directors or Span of Control Committee. 

• Carry out any function/activity required by the Management team or Directors from time to time. 

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