Client Onboarding Officer

Main Responsibilities

• Review due diligence documents and liaise with clients for collection of documents as required.
• Proactively assist clients to complete forms/questionnaires and business plans, seeking help from senior colleagues wherever needed.
• Prepare the Client Engagement Agreement/services agreement for entities being sent for Onboarding.
• Ensure seamless and timely onboarding process and winding up process, adhering to and remaining compliant with all processes for onboarding & offboarding.
• Prepare for client creation, billing and verification of invoices.
• Ensure CERs are reviewed and posted appropriately.
• Ensure signatures of the Engagement Agreements and circulating same to the relevant stakeholders.
• Ensure completeness of data in iManage before handing over of files to the teams.
• Ensure that the Handing over checklist and P to L checklist has been well completed and reviewed/signed off by the Associate Manager/Manager.
• Prepare physical files for handing over meeting.
• Complete the application on the registrar of companies platform and the financial services platform.
• Acquainted with the different fields required for both applications and ensuring that the applications are reviewed by Associate Manager/Manager before submission.
• Meet agreed and defined timelines for offboarding, ensuring accurate and complete CC packs and winding up packs.
• Ensure CC application packs are discussed and reviewed by Manager/Unit Head/Seniors and updating the off-boarding trackers.
• Providing any other general administrative assistance that the Manager and team may require

Deliver client-centric service: 

• Providing high quality support to clients in a timely manner.

Ensure financial management:

• Building your understanding of financial management to ensure client deliverables are met within a specified budget.

#LI-LL1 

#LI-Hybrid