Manager- Regulated Business

The person will have to develop the regulated business piece of the corporate service line in accordance with the firm’s defined strategy.

• Understanding of DIFC/ADGM Regulations: Deep knowledge of the specific regulations and guidelines issued by the DIFC Authority/FSRA is crucial.
• Focus on Financial Services: Many DIFC/ADGM entities are involved in financial services. The individual should have a good understanding of the regulatory landscape for financial services within these jurisdictions.
• Cross-Border Considerations: Given the international nature of DIFC and ADGM, the individual  may need to be aware of relevant international regulatory standards and best practices.
• Knowledge of the broader Dubai regulatory landscape in the Funds and financial services space
• Be able to engage with clients and build a trusted relationship with them
• Experience in managing a portfolio of clients with a focus on regulated businesses
• Experience into setting up and providing corporate administration and secretarial services to DIFC/ADGM regulated entities

Corporate administration and Company secretarial covers all aspects that a regulated company requires to be able to operate in terms of finance and administration. These include but are not limited to:

• Drafting board resolutions and shareholder agreements as per DIFC/ADGM regulations.
• Preparing and filing annual returns and accounts as per DIFC/ADGM requirements.
• Maintaining company registers and statutory books as per DIFC/ADGM regulations.
• Issuing and transferring shares as per DIFC/ADGM regulations.
• Dealing with company changes (e.g., changes to directors, registered office) as per DIFC/ADGM regulations.
• Providing advice on DIFC/ADGM company law and regulatory matters.
• Conducting company secretarial due diligence within the context of DIFC/ADGM.
• Managing corporate governance compliance programs within the framework of DIFC/ADGM rules.
• Assisting with the implementation of corporate social responsibility initiatives within the DIFC/ADGM.

Purpose of the Job

Maximising Financial Performance

• Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed;
• Ensure that the margins and ratios set for the portfolio are achieved as per the defined targets;
• Ensure growth in revenue for the allocated portfolio through upselling and cross selling of additional products and services; and
• Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work.

Ensuring world class client service delivery

• Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the portfolio;
• Impart a culture of excellence in terms of client services and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model;
• Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required;
• Ensure that client services are delivered strictly within the set deadlines and as per defined quality standards;
• Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.

Enhancing Operational Excellence

• Ensure that all processes are effectively and efficiently followed;
• Ensure that systems are kept updated at all times;
• Participate in and contribute to the team meetings and ensure that actions are implemented within the set deadlines;
• Ensure that time is managed as per their chargeability targets;
• Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and
• Ensure that you follow the time management principles set in defined job cards for each client.

Growing the business

• Ensure that new clients are onboarded seamlessly and ensure a smooth transition from the Onboarding team to the portfolio being managed by you.
• Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the portfolio;
• Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.

Client relationship

• Responsible for the complete management and delivery of quality corporate administrative services to an assigned portfolio of local and international companies.
• Ensure excellence in client service delivery and customer experience;
• Build strong relationships with clients and ensure client matters are handled promptly;
• Ensure that client services are delivered within the set deadlines and as per defined quality standards; and engage with the clients on an ongoing basis
• Managing client complaints, and providing the solution/escalating

Bank account opening

• Participate in the opening of bank accounts for each company and the execution of related documentation required by the bank
• Preparation of bank forms for bank account opening;
• Liaison with bank for bank account opening; Attendance at meeting with banker and provision of documents and information

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