Manager - Investor Services

Purpose of the role 

The successful candidate will report into the Investor Services Senior Manager. The incumbent will work collaboratively and pro-actively within the Guernsey Investor Services team. The Company provides the full range of fund administration and accounting services to closed ended private equity and alternative asset fund structures and associated vehicles. 

The description of key responsibilities and tasks below is for guidance only and is subject as the role develops. 

Main Responsibilities  

• Be an integral part of the Investor Services Team coordinating client service, managing the teams day to day workloads, taking responsibility for assigned deadline management and the overall quality of deliverables to support Ocorian’s ever-growing and diversified international client base. 
• Deliver high quality services to Ocorian’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination. 
• Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation. 
• Proactively support administrators in their day to day administrative tasks and aid with the more technical and complex administration queries. 

Tasks (what does the role entail on a day-to-day basis) 

Client Service: 

• Develop a high level of understanding of clients’ organisations; actively manage clients’ expectations in line with the client service agreements. 
• Take responsibility to ensure the service delivery & client relationship management is consistently met or exceeded. Ensure team continues to adopt a proactive rather than a reactive approach to initiatives & client needs. 
• Manage client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service. 
• Maintain relations with third parties - to include Client, internal relations with other departments and Auditors. 

BAU: 

• Manage the day to day delivery of the operational and investor servicing function. 
• Manage team priorities and task loads. 
• Manage and complete client onboarding and transition as required. 
• Process and/or review Fund Sub-Closes on core systems. 
• Prepare and/or review investor capital call and distribution calculations, including the review of investor notices. 
• Ensure appropriate handling of fund manager and investor calls and queries. 
• Prepare and/or review all activity within stated Service Level Agreements. 
• Ownership, management and development of strong and open client relationships. 
• Ensure the team and departmental procedures are operationally sound with an emphasis on risk reduction and compliance. 
• Become involved in and drive implementation of projects related to Investor Services as and when required. Support in the design and implementation of operation automation projects. 
• Manage resources to ensure all queries and tasks are resolved in a timely manner. 
• Work as an effective team member with other internal providers to meet our key deliverables. 
• Mentor, coach and support team members through leadership, motivation and energy. 

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