Assistant Manager | Investor Services

Purpose of the Job:

The Investor Services Assistant Manager must understand all aspects of the investor services processes related to each type of fund structure as serviced by Ocorian.  

To provide professional investor services to a varied portfolio of clients for which Ocorian provides services. To assist Directors with the management of the investor services team and at all times to comply with the Policies and Procedures of Ocorian 

Main responsibilities:

• Review all such Customer Due Diligence (CDD) documents relating to onboarding / admittance of individual and / or Non-individual investors. Applying a reasonable degree of judgement tailored to each specific case to determine whether normal, simplified or enhanced CDD is required; 
• Ensure that input on all investors data are on Efront; 
• Ensure investor details required for FATCA and CRS are complete and reporting is completed in line with MRA requirements and as per agreed deadlines;  
• Handle initial and subsequent subscription requests in line with the constitutive and offering documents; 
• To operate the monthly and quarterly (or any other defined frequency) distributions process for a large growing portfolio; 
• Ensure good coordination between the Accounting and Administration Teams with respect to any capital calls, distributions and reporting; 
• To monitor cash inflow for subscriptions and capital calls and prepare payments using various online banking systems for making distributions and redemptions; 
• To deal with incoming correspondence expeditiously.  Reference should be made to the relevant supervisor if the demands of the correspondence exceed capabilities; 
• To prepare client deliverables in line with deadlines of the portfolio of clients in accordance with the agreed calendar defined for each client; 
• Ensure overall quality of client deliverables 
• Ensure that Ocorian policy and procedures are adhered to; 
• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team; 
• Become acquainted with the local regulatory and legal environment (Companies Act, Securities Act etc.) and constitutive documents of clients (LPA, constitution etc.); 
• To take responsibility for being the immediate point of contact in investor relationships on matters relevant to you; 
• Escalating any issues/risks arising promptly to the Manager/ Senior Manager where appropriate; 
• Carry out any function/activity required by the Management team or Directors from time to time; 

Other Responsibilities:

• Monitor, control and balance the workload of the team during absences of Senior team members; 
• Protect the confidentiality, integrity and availability of all information on Ocorian, its clients and employees at all times to safeguard the professional reputation of Ocorian, its employees and its clients. 
• Accurate time recording in accordance with Ocorian Policies & Procedures. 
• Comply with all information security policies, procedures and guidelines in place at Ocorian to ensure information security. 
• Overseeing the work of investor services administrators, checking and controlling the workloads, carrying out monthly  reviews, overseeing the completion of periodic reviews, always ensuring that Ocorian's Policy and Procedures are adhered to. 
• Being aware of risk exposure and ensuring Risk/Review procedures are followed at all times, being aware of the need for professional advice and have a good understanding of local Regulatory matters. Escalating any issues arising promptly to other members of the management team including Directors where appropriate. 
• Various aspects of team management, to include involvement in the annual staff appraisal process as appropriate, holiday management, personal and professional development of team members, training and motivation. 

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