Intern - Digital Support

Purpose of the Job 

• As part of a team, support the global business use of all aspects of the Group's business applications.  
• To support the delivery of high quality and consistent data, processes and reporting in all business areas and jurisdictions in line with Ocorian's information and security model, controls and support procedures. 
• To produce and maintain clear and succinct systems and integrations documentation. Where development is required, with the assistance of colleagues, produce clear specifications including use and test cases and ensure appropriate quality testing. 

Main Responsibilities 

• Become familiar with the range of applications used to support the global business in their day-to-day operations as well as those used by the IT department in delivering and maintaining those applications. 
• Become familiar with the technical and operational standards and frameworks that Ocorian use in the deployment and delivery of technology. 
• Investigate and resolve issues raised by users via the IT Service Desk, in conjunction with more senior team members when required. 
• Contribute and maintain support documentation. 
• Carry out process, application and data analysis across existing and new line of business applications. This includes working with colleagues across the business to identify and efficiently deliver the necessary objectives. 
• Contribute to projects for conversion, implementation, upgrade, maintenance of new & existing applications including related testing. 
• Support the implementation of standard business processes and process improvements across all jurisdictions. 
• Always follow IT department change control & release management standards, ensuring that all relevant documentation is kept up to date.  
• Provide assistance to other members of the Applications team including sharing knowledge and skills. 
• Be proactive, manage expectations and keep colleagues regularly updated on the progress of their changes and aware of anticipated timeframes for completion. 
• Work with the Applications Manager to maintain project tracking for regular project reporting. 
• Any other such duties that might be reasonably required for this role.