Client Operations Analyst

Purpose of the role:

The Client Operations Analyst is responsible for the timely and high-quality execution of Client Due Diligence (CDD), Know Your Customer (KYC), periodic reviews, and project-related activities and will assigned to support a Region within the Group. 

The role ensures that client onboarding and review activities are completed in line with Group policies, local regulatory requirements, and internal service standards, contributing to a consistent and compliant client lifecycle management framework. 

Working as part of a global Client Excellence Team (CET), the role supports the effective management of work queues, delivery against SLAs, and the successful execution of change and remediation initiatives. 

Through strong attention to detail, effective prioritisation, and collaboration with stakeholders, the role helps maintain a robust control environment while supporting continuous improvement in operational processes.

Main responsibilities: 

• Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events 
• Work allocated queues across three Americas offices, ensuring tasks are completed within agreed SLAs and quality standards 
• Perform customer due diligence, including identification, verification of clients and related parties 
• Complete periodic and event-driven reviews in line with regulatory and internal policy requirements Ensure all activities are completed in accordance with AML/KYC policies, procedures, and regulatory expectations 
• Maintain accurate and complete client records and documentation 
• Identify and flag potential risks, inconsistencies, or control gaps 
• Manage workload effectively across multiple jurisdictions and service lines 
• Prioritise tasks based on risk, deadlines, and business needs 
• Maintain clear and timely updates within workflow systems 
• Contribute to meeting team productivity and quality targets 
• Liaise with front office, Compliance, and Operations teams across the Group 
• Respond to queries and provide updates on case status 
• Support alignment between regional execution and Group standards