Administrator - Investor Services

Purpose of the job 

The successful candidate will report into the manager of Investor Services. The incumbent will work collaboratively and pro-actively within the Investor Services team in Guernsey. The Company intends to provide the full range of fund administration and accounting services, predominately to closed ended Alternative Asset fund structures. 

The description of key responsibilities and tasks below is for guidance only and is subject as the role develops. 

Main responsibilities  

• Be an important part of the Investor Services Team.  Assist in client service and deliverables to support Ocorian’s ever-growing and diversified international client base. 
• Deliver high quality services to Ocorian’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination. 
• Help to ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation. 
• To support the administration of a portfolio of Fund structures and other entities. 
• Support in ensuring that Ocorian policy and procedures are adhered to. 

Tasks (what does the role entail on a day-to-day basis) 

Client service: 

• Build an understanding of clients’ organisations; understand clients’ expectations in line with the client service agreements. 
• Help ensure the service delivery is consistently met or exceeded. 
• Help the team with client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service. 

BAU: 

• Assist with the day to day delivery of the operational and investor servicing function. 
• Assist in the completion of investor onboarding as part of the wider client onboarding and transition process. 
• Assist with new investor onboarding. 
• Prepare investor capital call and distributions. 
• Ensure appropriate handling of fund manager and investor calls and queries. 
• Prepare all relevant activity within stated Service Level Agreements. 
• Liaise with the KYC and Compliance teams as required for guidance, advice and sign off. 
• Assist as required in the implementation of projects related to Investor Services as and when required.  
• Assist the Manager to ensure that all queries and tasks are resolved in a timely manner. 
• Work as an effective team member with other internal providers to meet our key deliverables. 

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