Head of Investor Services - Ireland

This role is a Controlled Function PCF-33 under the Central Bank of Ireland's Fitness and Probity Regime.

Purpose of the Job

The Head of Investor Services, Ireland is responsible for leading Ocorian's Investor Services operations across Dublin, Belfast and Luxembourg, delivering a scalable, technology-enabled operating model that provides an exceptional experience for both clients and investors. 

The role is accountable for service excellence, operational performance, people leadership and continuous improvement across all Investor Services activities. The successful candidate will ensure strong operational discipline through effective workflow management, clear accountability, robust controls and proactive monitoring of service performance. 

The role will also play a critical part in enhancing the Investor Services function through the deployment of workflow technology, automation and AI-enabled solutions. A key objective will be developing organisational capability in AI while delivering practical solutions that improve client outcomes, enhance efficiency and create measurable business value. 

This is a client-centric leadership role with responsibility for retaining and growing strategic client relationships through service excellence, innovation and trusted partnership.

Main Responsibilities

• Lead Investor Services operations across Dublin, Belfast and Luxembourg, ensuring consistent delivery standards across all locations. 
• Strengthen and support high-performing teams, establishing a culture of accountability, ownership, continuous improvement and client focus. 
• Own service delivery performance through effective management of SLAs, KPIs, operational controls and capacity planning. 
• Drive adoption and optimisation of eFront, investor onboarding platforms, reporting portals and future technology solutions. 
• Deliver the implementation of a workflow management platform, embedding structured and scalable operational processes. 
• Lead the identification, prioritisation and deployment of AI and automation initiatives that improve client experience, operational efficiency and control effectiveness. 
• Act as a senior point of contact for key clients, supporting retention, service development and long-term relationship growth. 
• Support strategic opportunities, RFPs and client solutions initiatives where operational expertise is required. 
• Partner with Product, Technology, Fund Administration, Fund Accounting, Compliance and Risk teams to drive operational excellence and innovation. 
• Ensure robust governance, data integrity and regulatory compliance across all Investor Services activities.