Assistant Manager | Entity Management

Purpose of the Job

To manage, lead and coach a team of officers and senior officers in the Entity Management Team and provide day to day leadership. To be able to drive work processes from Mauritius for other Ocorian offices and ensure that work is delivered as per agreed SLAs. To be accountable for the objectives of the Entity Management Team and report to the Manager. To assist the Manager on various operational excellence and global operations projects.

Main Responsibilities

• To monitor incoming tasks and requests on the task manager platform and ensure that all tasks are allocated on a timely basis and in the most efficient and optimum manner
• To monitor the officers’ and senior officers’ progress on completion of tasks and processes and ensure that the relevant deadlines are being met
• To act as the first and/or second level of review for all the work done by the officers and senior officers, including ensuring that the work is error-free, as per the defined process and templates, is done within agreed timelines, is in accordance with the applicable laws and regulations
• To monitor and review time recording for all officers and senior officers and highlight any inconsistencies
• To act as the first contact point for any query or support required by the officers and senior officers
• To coach and train the officers and senior officers on an ongoing basis so as to ensure that the set standards are being met
• To provide regular reports, trackers and dashboards to the Manager on task completion and key success metrics
• To assist the Manager in the day to day management of the Entity Management Team

#LI-EM1
#LI-Hybrid