Business Operations and Controls Manager

Purpose of the Job

Reporting to the the Regional Head of Client Excellence Team, AMEA, the Business Operations and Controls Manager provides support across operations, corporate administration, quality assurance and governance functions, ensuring efficient delivery of services, accurate maintenance of client records, and adherence to regulatory requirements.  

The role operates as a key first line of defence for the business ensuring adherence to documented policies, regulatory standards procedures, and compliance requirements. 

This is a hands-on role suited to an individual with a compliance, risk, or regulated-environment background who demonstrates strong attention to detail and a commitment to quality outcomes. 

Main Responsibilities 

• Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events in line with AML/KYC policies, procedures, and regulatory expectations 
• Maintain accurate, complete and audit-ready client records and documentation  
• Identify and flag potential risks, inconsistencies, or control gaps, driving compliance standards  
• Prioritise tasks based on risk, deadlines, and business needs 
• Liaise with front office, Compliance, and Operations teams across the Group 
• Completion and oversight of onboarding workflows, proactively addressing issues 
• Maintain clear and timely updates within workflow systems and build local expertise in core Operations systems and their associated risk controls 
• Perform client transaction monitoring, or other quality assurance reviews, and remediation activities as required.  
• Lead the RCSA (Risk and Control Self Assessment) for the Singapore office, ensuring it is updated annually in the Group Governance and Risk system 
• Generate reports when required for local and Group management 
• Support the preparation of annual MAS regulatory returns – MAS Form 6 and the MAS LTC Survey – collating and verifying data from the Private Clients and Finance teams 
• Lead iManage data cleanup and data-quality alignment in line with Group filing conventions, and act as local Quality Control reviewer in the Global File Review approval workflow 
• Oversee the outsourcing to Global Capability Center, maintaining its SOP, supporting documentation, quality control log, tracker and complete the annual MAS and Group outsourcing assessments  
• Oversee the local Protecht register, ensuring logged breaches, errors, and complaints being investigated through to closure and remediation 
• Assist management with general operational and administrative tasks as required