Assistant Manager - Corporate Services

Purpose of the Job

We’re looking for an Assistant Manager to work in a high‑performing client services sub‑team delivering world‑class service to a portfolio of corporate clients. You will be responsible for managing a sub team, operational excellence, and client growth, ensuring accurate, timely deliverables while strengthening relationships and uncovering value‑add opportunities. 

Main Responsibilities

Operations, Technology & Compliance 

• We’re seeking a meticulous, accountable professional to own the day‑to‑day operational rhythm of a client portfolio—ensuring accurate time recording on client matters; reviewing invoices prior to authorisation; driving cash collections within deadlines; and enforcing quality controls by ensuring all policies, procedures, and work instructions are consistently followed.  
• You will need to maintain clean, accurate client data and documentation in our core systems (including document and client management platforms), keep complete work logs, and ensure client files are always current.  
• You will champion housekeeping standards by enforcing same‑day acknowledgement for all client communications, circulating board papers and issuing minutes within prescribed KPIs, preventing any unattended or missed work, eliminating backlogs, and ensuring regular follow‑ups through to closure.  
• You will monitor internal matters including file reviews—closing all file reviews before deadline and owning the outcome—and bank transaction monitoring (BTM)—ensuring all BTM items are responded to within two days and owning the outcome—while acting promptly on compliance emails.  
• You will run an effective team cadence with daily, efficient task‑list meetings with team members, oversee TRC/DPO/BO trackers as applicable; lead audit readiness from the administrative side and apply a holistic lens to every transaction, conducting thorough reviews.  

Clients & Growth 

• Deliver consistently high‑quality work by ensuring that client queries are attended to promptly, completing tasks within agreed timelines, and proactively managing escalations.  
• Lead the end‑to‑end board‑meeting workflow—ensuring board packs are circulated ahead of meetings and minutes are released promptly in line with established KPIs. 
• Build strong client relationships through regular calls, diligently log all interactions, and proactively identify and pursue upsell, cross‑sell, and new‑business opportunities while acting as a positive brand ambassador.  
• Deliver service that consistently exceeds expectations: maintain regular touchpoints to increase proximity, adhere to client‑requested timelines, anticipate needs, and be readily available; and embed these standards across the team.  
• Uphold communication excellence by reviewing all tasks before sending to ensure they are clear, complete, professional, and error‑free.  
• Continually surface and progress commercial opportunities within your portfolio and confidently lead fee negotiations and other challenging client conversations. 

People Leadership 

• Coach and develop a high‑performing sub‑team by setting clear priorities via the work‑planning tool, running weekly huddles, and holding quarterly performance conversations, while driving on‑the‑job coaching, structured training, and active knowledge sharing.  
• Foster collaboration across support functions and champion a constructive, performance‑driven, quality‑focused team culture. Be appropriately assertive and provide timely, actionable feedback - especially when things go wrong - sharing tips, hints, and best practices to improve efficiency.  
• Delegate effectively with clear ownership, expectations, and deadlines, and lead as a hands‑on coach through day‑to‑day guidance and formal training sessions.  
• Ensure proactive workforce planning and coverage while safeguarding wellbeing and adherence to policy. 

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