Solutions Associate | Fund Services

Purpose of the Role

In this role you would be working at the intersection of business and technology, partnering closely with Asset Manager Services teams to design smarter ways of working and build solutions that improve efficiency, consistency and client outcomes.

Working across multiple jurisdictions, stakeholders and service lines, you will play a key role in transforming operational processes into scalable, technology-enabled solutions. You will spend time with the teams you support, gaining a deep understanding of their challenges and delivering tools and workflows that create meaningful improvements. This role is ideal for someone who is naturally curious, enjoys analysing how things work, and is motivated by turning ideas into practical, business-focused solutions.

Main Responsibilities

• Partner with operational teams to analyse existing processes, identify improvement opportunities, and design future-state workflows that enhance efficiency, control and service delivery.
• Create and maintain clear process documentation, including process maps, procedures and control frameworks to support consistent adoption across teams and jurisdictions.
• Configure and enhance workflow and low-code technology solutions, working collaboratively with technology teams and external vendors where required.
• Gather, analyse and prioritise business requirements, translating operational needs into practical and scalable technology-enabled solutions.
• Facilitate workshops, stakeholder interviews and discovery sessions to understand challenges, define requirements and shape solution design.
• Support solution testing, implementation, data migration, user training and adoption to ensure successful delivery and long-term value.
• Monitor and enhance existing workflows and tools, responding to feedback, driving continuous improvement and managing change requests.
• Contribute to technology and transformation projects, tracking progress, managing risks and ensuring high-quality outcomes.
• Prepare and deliver professional presentations, demonstrations and project updates to stakeholders across the business

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