Head of Field Installations
Job Overview
Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies - from smart meters and EV chargers to low carbon heating, home batteries, solar, and beyond. We deliver smart, low-carbon solutions for our customers in one of the fastest-growing sectors in the UK.
We’re looking for an experienced and engaging people leader to head up our field operations across the North of the UK. You’ll lead a large, high-performing team responsible for delivering exceptional customer experiences through the installation of low carbon technology, while driving performance, quality, and continuous improvement at scale.
Reporting into the Operations Director, you’ll own the end-to-end delivery of installations in your region; ensuring operational excellence, identifying opportunities to improve how we work, and helping us scale sustainably as demand continues to grow.
If you’re someone who thrives in a fast-paced environment, enjoys getting close to the detail while thinking strategically, and is passionate about leading large teams to do their best work, we’d love for you to read on..
Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies - from smart meters and EV chargers to low carbon heating, home batteries, solar, and beyond. We deliver smart, low-carbon solutions for our customers in one of the fastest-growing sectors in the UK.
We’re looking for an experienced and engaging people leader to head up our field operations across the North of the UK. You’ll lead a large, high-performing team responsible for delivering exceptional customer experiences through the installation of low carbon technology, while driving performance, quality, and continuous improvement at scale.
Reporting into the Operations Director, you’ll own the end-to-end delivery of installations in your region; ensuring operational excellence, identifying opportunities to improve how we work, and helping us scale sustainably as demand continues to grow.
If you’re someone who thrives in a fast-paced environment, enjoys getting close to the detail while thinking strategically, and is passionate about leading large teams to do their best work, we’d love for you to read on..
What you'll do
- You’ll be in charge of a large team of talented Engineers, Area Managers & Regional Managers, driving the installation of green tech. Your goal is to make sure every install is smooth and professional, leaving our customers thrilled with their experience. You don't need to have experience managing field-based teams, what we really care about is a genuine passion for leading people, a fantastic understanding of our Octopus ways of working and the passion to delight our customers.
- Our customers are the core of what we do. You’ll work closely with other teams to ensure that every install reflects our high standards of customer care. If something goes wrong, you’ll jump in, figure it out, and make it right.
- You’ll be more than a manager - you’ll be a mentor, helping your team grow and coaching them to be their best
- As we grow, so will the scale of our operations. You’ll design and refine installation processes, making sure we’re working efficiently and keeping standards high continuously.
- You’ll oversee the day-to-day operations, ensuring everything runs smoothly, safely, and on time. That means tackling scheduling, workforce planning, and making sure health and safety protocols are always followed, allowing us to be the best we can be for our customers
What you'll need
- To be an experienced leader: You’ve got a solid background leading field based teams in a customer-facing role. You know what it takes to manage people while still keeping the customer at the heart of everything.
- To provide excellent customer service: Great service isn’t just something you talk about - you live it. You’ve got a natural ability to put yourself in the customer’s shoes and ensure we deliver a positive, seamless experience every time.
- Problem-solver: You love a challenge. When problems arise, you’re the person who can figure out a solution quickly and effectively.
- To be people-focused: You know how to bring out the best in your team. Whether it’s guiding them through challenges or helping them grow, your leadership style is all about support and development.
- Adaptability: Things change fast around here, and we need someone who thrives in a dynamic environment. Flexibility and the ability to pivot are key.
- Commercial acumen and strategic thinking: You are commercially minded and can make sound business decisions in a fast paced environment
- Strong stakeholder management: You manage stakeholder relationships effectively across different corners of the business
- A Full UK Driving License (may be handy!) you’ll need this when travelling to various sites whether that be to visit an install onsite or just to meet your team.