The Nuclear Energy Agency - IT Endpoint Support Co-ordinator

Main Responsibilities 

Endpoint & User Support

• Provide first-line support for end users, resolving issues related to:
  • Windows 11 desktops and laptops
  • Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)
• Troubleshoot hardware, software, and connectivity issues
• Support onboarding and offboarding of users, including device setup and account provisioning
• Escalate complex issues to senior IT staff when required

Endpoint Management

• Manage devices using Microsoft Endpoint Manager (Intune)
• Support device enrollment, configuration, and compliance policies
• Apply software updates, patches, and security configurations
• Perform software installations and updates on endpoints
• Assist with endpoint inventory and lifecycle management
• Follow IT security and endpoint management best practices

Administrative & Operational Support

• Prepare and track IT-related purchase orders and requests
• Assist with vendor coordination and procurement documentation
• Maintain IT asset records and inventory lists
• Support documentation of procedures, guides, and user instructions
• Assist with general IT operational tasks as needed