Legal Intake Specialist

About the role

• We are currently seeking a highly motivated and professional Legal Intake Specialist to join our dynamic team.

• This remote position is ideal for a candidate who is fluent in Turkish and English and has a strong interest in our areas of practice.

• Working hours for this role are between 09:00 and 17:00 according to the Pacific Time Zone where our office is open, which corresponds to 20:00 in the evening and 04:00 in the morning TR time.

What you'll do

• Handle inbound calls via OpenPhone and respond promptly and professionally.
• Manage and reply to messages received through WhatsApp, Meta, and TikTok.
• Engage with potential clients who reach out through online forms, ensuring timely follow-up.
• Conduct preliminary consultations with prospective clients to gather essential case information.
• Accurately assess client needs and direct them to the appropriate legal department (e.g., asylum, business immigration, family-based, litigation).
• Assist with the sale and processing of Change of Status, F1, and B1/B2 visa applications as needed.
• Maintain accurate records of client communications and consultations.

Qualifications

• Prior experience in client intake, customer service, or a legal environment preferred.
• Strong verbal and written communication skills in English (additional languages are a plus).
• Ability to manage multiple communication platforms efficiently.
• Professional, empathetic, and client-focused approach.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.