Client Experience Specialist

About the role

• We are seeking a Client Experience Specialist with at least 1-2 years of hands-on experience, will improve customer satisfaction, loyalty, and retention by managing the end-to-end customer journey and optimizing interactions.
• This remote position is ideal for a candidate who is fluent in Turkish and English and has a strong interest in our areas of practice.

• Working hours for this role are between 09:00 and 17:00 according to the U.S. Central Time Zone, which corresponds to 17:00 in the evening and 01:00 in the morning Türkiye time.

What you'll do

• Monitor client feedback on social media platforms, online communities, and review websites
• Identify and report negative feedback or misinformation related to the firm
• Assist in responding to comments, reviews, and client concerns in a professional and solution-oriented manner
• Work with internal teams to resolve client issues and improve service processes
• Track recurring complaints or client concerns and report insights to management
• Help improve the overall client journey from initial contact to case completion
• Support initiatives aimed at increasing client satisfaction and loyalty

Qualifications

• Bachelor’s degree in a related field is preferred
• 1–2 years of experience in customer service, client relations, customer experience, or a similar role
• Strong written and verbal communication skills in English
• Ability to communicate professionally and calmly in challenging situations
• Strong attention to detail and problem-solving skills
• Comfortable working with online platforms
• Ability to analyze feedback and identify patterns or recurring issues
• Familiarity with online reputation management or customer satisfaction processes