Programme Manager
Job Overview
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Programme Manager
Location: London, England, United Kingdom (3 days from our London Offices)
About the role:
We are seeking a Programme Manager to join our dynamic team. The ideal candidate will have strong data collection and analysis skills, excellent communication abilities, and the capacity to multitask in a fast-paced environment – combining operational rigour with a collaborative, solutions-led mindset. You’ll be instrumental in ensuring high-quality, efficient delivery across two major accounts—supporting internal teams day-to-day while also engaging with clients when needed to align on scope, timelines, ways of working, and delivery performance.
You’ll help drive consistent programme governance, resource coordination, and process optimisation across a high-volume EMEA delivery model.
What you will be doing:
- Data Collection, Validation, and Reporting
- Gather and analyse data for both internal and client facing reports.
- Create and manage templates for data reporting, adapting to changing requirements.
- Assist in the creation of presentation decks for client reports.
- Support consolidation and reporting of delivery and financial data (e.g., status, burn, forecast) across accounts.
- Contribute to transformation initiatives that improve cost-efficiency, meet service level targets, and strengthen information flow.
- Use data and insights to recommend and support continuous improvements.
- Commercial & Financial Management
- Create cost estimates for clients, ensuring accuracy and timeliness.
- Assist in managing budget forecasting by updating both internal and external documents and reports.
- Track budgets and resourcing against agreed scopes; support accurate use and tracking of client resources.
- Administrative Support
- Support the team with day-to-day tasks, including general admin where required.
- Plan and coordinate equipment needs for new starters.
- Help implement and maintain operational processes that align agency standards with strong client servicing.
- Partner with client service leads to support client conversations, capture requirements, and flag resourcing or delivery risks early.
- Identify and recommend process improvements and tooling opportunities, leveraging AI and automation to enhance delivery efficiency.
What you need to be great in this role:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in an operations or administrative role.
- Strong proficiency in Microsoft Office suite, especially Excel.
- Experience with ERP systems, particularly in areas related to sales orders and estimates.
- Strong working knowledge of job/time management information (MI) for estimation support, tracking, reporting, and identifying improvement opportunities.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in agency operations / production environments; exposure to freelance coordination is a plus.
- Familiarity with macOS software.
- Experience supporting financial performance (e.g., margin protection via scope control and efficient delivery), even if not owning full P&L.
- Strong written and verbal communication skills for client-facing and internal updates.
Req ID: 15765
#LI-KA1 #LI-Hybrid #LI- midsenior
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.