ORM & Client Servicing Executive
Job Overview
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: ORM & Client Servicing Executive
Location: Mumbai, India
About the role:
We are currently looking for a ORM & Client Servicing Executive to join our expanding team working with brands across a wide variety of Personal skincare briefs from social media content, video production, strategy and digital assets.
What we want to see is a proven track record of driving multiple complex projects forward, a positive and proactive nature and the ability to bring in new business, supporting the Seniors onsite. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and be able to demonstrate yourself as a safe pair of hands on the day-to-day management of clients.
What you will be doing:
- Manage and monitor brand reputation across digital platforms, ensuring timely response to customer queries and feedback.
- Handle Online Reputation Management (ORM) by tracking, analyzing, and responding to user interactions across channels.
- Develop and execute ORM strategies to enhance brand perception and proactively address customer concerns across digital touchpoints.
- Day to day contact for Beauty brands providing excellent client service and supporting the onsite U-Studio team.
- Be accountable for the brief, and works with the client to ensure the team has obtained the right information required to begin work on the project.
What you need to be great in this role:
- Relevant 1yr experience working with a digital agency on personal skincare brands
- Expertise in ORM / Community Management
- 70–80% ORM-driven role: focus on response management and reporting
- Strong Writing Skills: Ability to draft clear, brand-aligned responses
- Social Savvy: Can support copywriting and account management when needed
- Social Listening: Experience in sentiment tracking (Social + Reddit)
- Execution & Reporting: Strong on TATs, trackers, and weekly/monthly reporting
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
- Proficient in Microsoft Office and other related software.
- Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
- Passion for and inquisitive about AI and new technologies
- Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.
Req ID: 16478
#LI-SP1 #LI-Onsite
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.