Field Service Technician/Engineer

Field Service Technician/Engineer

Levels II–III | 100% Travel

Company: OpEx Service, LLC

Department: Engineering / Field Service

Classification: Non-Exempt (Hourly, Overtime Eligible)

Compensation Range: $75,000 – $110,000+ depending on experience

Location: Candidates must be based in Wisconsin, Minnesota, or Tennessee and live near a major airport.

About OpEx Service

OpEx Service, LLC provides expert field service, installation, and technical support for advanced CNC machine tools and industrial automation systems. As part of On Point Holdings, our team supports manufacturers across the United States by delivering reliable service, technical expertise, and rapid response to keep production running.

Position Summary

The Field Service Engineer is responsible for installing, commissioning, troubleshooting, and maintaining CNC machinery and automation systems at customer facilities nationwide.

This role serves as the company’s technical representative in the field, diagnosing complex equipment issues while supporting customers in maximizing machine uptime and production efficiency.

Depending on experience, this role may also function as a senior technical resource, assisting with complex troubleshooting and mentoring junior engineers.

Key Responsibilities

Installation & Commissioning

• Install and commission CNC machine tools and automation systems at customer facilities
• Perform machine start-ups, calibration, alignment, and parameter configuration
• Verify machine accuracy and performance to meet manufacturer specifications

Troubleshooting & Repair

• Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and control system issues
• Troubleshoot servo systems, I/O modules, PLC controls, and industrial networking systems
• Interpret electrical schematics, ladder logic, and technical documentation

Customer Support

• Provide professional onsite technical support and maintain strong customer relationships
• Train customer personnel on machine operation, preventive maintenance, and troubleshooting
• Communicate service findings and recommendations clearly

Documentation & Reporting

• Complete service reports, labor hours, travel logs, and parts usage documentation
• Record technical findings and corrective actions within company systems
• Maintain accurate and timely service documentation

Team Collaboration

• Coordinate with service coordinators, parts teams, and applications engineers to resolve issues
• Provide feedback to engineering and product teams on equipment performance
• Support knowledge sharing and technical development across the service team

Senior-Level Responsibilities (Level III)

• Serve as a technical escalation point for complex service issues
• Provide mentoring and on-the-job training to junior Field Service Engineers
• Support team development and operational improvements

Safety & Compliance

• Follow all company safety policies and customer site safety requirements
• Maintain company equipment, tools, and documentation according to company standards

Qualifications

Education

Associate or Bachelor’s degree in Engineering Technology, Mechatronics, Industrial Maintenance, or related field preferred. Equivalent hands-on experience will be considered.

Experience

• Engineer II: 3–5 years of CNC or industrial automation service experience
• Senior Engineer: 8+ years of CNC or industrial automation service experience

Technical Skills

• Mechanical and electrical troubleshooting
• CNC machine tools and industrial automation systems
• Servo systems, PLC controls (Allen Bradley preferred)
• Industrial networking (EtherCAT / Ethernet)
• Ability to read electrical schematics and technical drawings

Professional Skills

• Strong customer service and communication abilities
• Ability to work independently in demanding field environments
• Strong analytical and problem-solving skills
• Professionalism and accountability in all interactions

Additional Requirements

• Valid driver’s license and ability to maintain a satisfactory driving record
• Ability to travel extensively across the United States
• Ability to lift up to 40 pounds and work safely around industrial machinery
• Comfortable working remotely while maintaining communication with internal teams
• Must be legally authorized to work in the United States without sponsorship

Tools & Equipment

Field Service Engineers are expected to maintain a professional-grade personal tool kit appropriate for industrial field service work. Engineers should assemble a complete tool kit within the first 90 days of employment.

OpEx provides:

• Annual tool allowance
• Specialty tools required for specific service work
• Company equipment necessary to perform assigned duties

Working Conditions

This role operates in a fast-paced field service environment requiring extensive nationwide travel, independent problem solving, and frequent work in industrial manufacturing facilities.

Engineers must be comfortable working in varied environments and adapting to changing schedules based on customer needs.

Employment & Legal Disclosures

At-Will Employment

Employment with OpEx Service, LLC is at-will and may be terminated by either the employee or the company at any time, with or without cause, subject to applicable law.

Job Duties Disclaimer

The responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of all duties or responsibilities.

Time Reporting & Travel Compliance

Employees must accurately record all hours worked, including travel time and service activities, in accordance with company policies and applicable wage and hour laws.

Pre-Employment Requirements

Employment may be contingent upon completion of a background check, drug screening, motor vehicle record review, or technical aptitude assessment where permitted by law.

Equal Opportunity Employer

OpEx Service, LLC is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.