About One Pass

One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives.

About the Role

We’re looking for a detail‑oriented and proactive Client Installation Specialist to support client implementation and ongoing product operations across our Government and Commercial fitness offerings.

In this role, you’ll work closely with internal teams to support client onboarding, manage operational workflows, investigate issues, and help improve processes over time. This is a hands‑on, execution‑focused role ideal for someone who enjoys problem‑solving, learning new systems, and collaborating across teams in a fast‑paced environment.

Key Responsibilities

Product Operations & Issue Support

• Partner with internal teams to understand, troubleshoot, and resolve client and operational issues

• Support issue resolution using established processes, documentation, and guidance

• Escalate risks, blockers, or recurring issues to appropriate stakeholders

Client Implementation Support

• Assist with the coordination and execution of client implementation and onboarding projects

• Support ECG (Employer/Client Group) setup and configuration activities

• Track implementation milestones, deliverables, and timelines

• Monitor progress and help identify potential risks or delays

Client Operations & Ongoing Support

• Support day‑to‑day operational needs for existing client accounts

• Maintain accurate client records and operational updates in Salesforce

• Assist with managing internal workflows, tickets, and requests through JIRA

• Coordinate tasks and follow‑ups across multiple initiatives and projects

Reporting, Documentation & Process Improvement

• Use Excel and internal tools to support reporting, data analysis, and operational tracking

• Maintain implementation trackers, reference materials, and documentation

• Contribute to improving processes, workflows, and documentation to support scalability

Communication & Collaboration

• Provide clear status updates and operational insights to internal stakeholders

• Collaborate effectively with onshore and offshore teams

• Participate in team meetings and share updates, learnings, and recommendations

About You

You’re a detail‑oriented operations professional who enjoys bringing structure to complex work. You’re comfortable digging into information, tracking progress, and communicating clearly with teammates and stakeholders. You take pride in being organized, reliable, and thoughtful in how things get done—and you’re excited to learn, grow, and help improve processes along the way.

You work well independently but value collaboration, and you’re energized by supporting teams and clients in a fast‑moving, cross‑functional environment.

Required Qualifications

• 2+ years of experience in operations, product operations, client operations, or a related role

• Comfort performing independent research, tracking, and reporting tasks

• Proficiency in Microsoft Excel, JIRA (ticketing and documentation), and Salesforce

• Strong organizational skills with the ability to manage multiple priorities simultaneously

• Clear, professional written and verbal communication skills

Preferred Qualifications

• Experience supporting client implementations or onboarding programs

• Exposure to healthcare, fitness, or benefits‑related operations

• Experience collaborating with cross‑functional teams in a SaaS or client‑services environment

Work Location & Eligibility

One Pass Solutions, Inc. offers a flexible work environment. We operate as a hybrid company in the Minnesota–St. Paul Twin Cities area, where team members are expected to work in-office three days per week. We also support remote work across a number of U.S. states.

We are currently able to employ individuals who reside in the following states:

Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, D.C.

Please note: At this time, we are unable to employ individuals residing outside of these jurisdictions.

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.