VP-Middle Office Operations

About the role

The Vice President, Middle Office Operations is a senior leadership role responsible for the strategic oversight, operational integrity, and continued evolution of Tidal’s middle office function. This role ensures the accuracy, efficiency, and control of trading-related operations across asset classes while supporting a growing and increasingly complex ETF platform. 
 
As a key member of the operations leadership team, the VP will set direction for middle office strategy, lead and develop a high-performing team, and serve as a trusted partner to Trading, Portfolio Management, Technology, Compliance, and external service providers. 

What you'll do

Leadership & Strategy 

• Provide executive leadership and oversight of middle office operations, including trade support, reconciliation, clearing and settlement, collateral management, and cash movements. 

• Define and evolve the middle office operating model to support platform growth, new product launches, and increased trading complexity. 

• Establish, monitor, and report on measurable operational goals, key performance indicators (KPIs), and strategic initiatives to drive efficiency, accuracy, scalability, and risk reduction. 

• Translate organizational and operational priorities into clear, executable initiatives with defined success metrics, timelines, and ownership. 

• Act as a senior escalation point for complex operational issues, ensuring timely resolution and effective risk mitigation. 

• Partner closely with Trading and Portfolio Management leadership to ensure operational alignment with investment strategies and market activity. 

People Management & Team Development 

• Lead, mentor, and develop a team of middle office professionals, fostering a culture of accountability, collaboration, and operational excellence. 

• Establish clear roles, responsibilities, and performance expectations; provide ongoing coaching, feedback, and career development support. 

• Assess resource needs and support hiring, onboarding, and training to scale the function sustainably. 

• Promote strong documentation standards, cross-training, and operational resilience across the team. 

Process Improvement & Technology Enablement 

• Drive continuous improvement through process optimization, automation, and effective use of technology. 

• Partner with Technology and external vendors on system enhancements, OMS integrations, and data quality initiatives. 

• Track and assess the impact of process improvement and technology initiatives through data-driven metrics and ongoing performance reviews. 

• Ensure procedures and workflows are well documented and aligned with scalable, repeatable processes. 

Qualifications

• 10+ years of experience in investment operations, middle office, or post-trade functions with progressive leadership responsibility. 

• Demonstrated success leading, developing, and scaling teams in a regulated environment. 

• Deep understanding of trading operations across derivatives, fixed income, and securities markets. 

• Bachelor’s degree in Finance, Accounting, Economics, or a related field required; advanced degree or professional certification preferred. 

We are prioritizing candidates who are located within proximity to Chicago, IL; Milwaukee, WI; New York City, NY; and West Palm Beach, FL.