Enterprise Technology Support Engineer

As an Enterprise Technology Support Engineer in our Chicago office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include:

• User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.

• Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment.

• Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.

• Proactive environment management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment.

• Process standardization and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.

• Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.

• Projects: Contribute to projects that enhance the IT environment and user experience, prioritizing impactful improvements.

• Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.

• Enterprise IT solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.

You’ll join a culture of collaboration and excellence, surrounded by curious thinkers and creative problem-solvers. Motivated by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, collectively tackling some of the toughest challenges in the financial markets.

In addition, you’ll receive:

• The opportunity to work alongside best-in-class professionals from over 40 different countries
• Highly competitive compensation package including performance-based bonus structure
• 401(k) match up to 50%
• Comprehensive health, mental, dental, vision, disability, and life coverage
• 25 paid vacation days alongside market holidays
• Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more