AP Manager, Vendor Operations

We are seeking a systems-oriented AP Manager, Vendor Operations to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem. This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability. You will be the first team member with deep AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering. The environment is fast-moving, and many processes are still evolving-success in this role requires a willingness to work closely in the details, learn existing workflows, and collaborate with current team members to improve them, while also helping define longer-term tooling and system investments. This role suits someone who thrives in ambiguity, enjoys creative problem solving, and is comfortable owning multiple workstreams at once. Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time. Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience.

Key Responsibilities

• Own day-to-day AP execution within our Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation.
• Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues.
• Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions.
• Direct resolution of urgent payment escalations in partnership with internal stakeholders.
• Oversee workflows for discrepancy resolution, disputes, and fraud-related issues.
• Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability.
• Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution.
• Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes.

Continuous Improvement Expectations

• Within Vendor Payments, evaluate existing AP workflows and identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity.
• Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation.
• Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation when it comes to invoice ingestion and reconciliation.
• Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence.
• Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments.
• Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB.
• Manage and develop direct reports, with responsibility for planning how the AP function and team scale over time.