Veterinary Nurse

• Validation of pet claims compared to the cover with OUT
• Cost management in determining the pets medical history and related claims
• Liaise telephonically with clients, veterinarians, vet assistants, vet nurses etc.
• Capture claims

Responsibilities

• Validation of pet claims according to the various insurance policies in place;
• Capture of claims
• Liaising with clients and service providers
• Finalise all reports and administration
• Making decisions, handle all administration and telephonic queries arising around that
• Quantification by drafting a scope of work and finalizing the cost of the claim by looking into reports and previous medical history records.
• Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;
• Handling and resolving complaints and queries from clients,
• Conduct all the above to the required performance and quality standards that are in place
• Operating in a corporate office environment. (Working from the office)

Attributes:

The ideal candidate should demonstrate the following:

• A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
• A passion for consensus-based decision making
• The ability to deliver in a high-pressure, innovative environment
• Curiosity and comfort with numbers and large data sets
• A level of influence that creates buy-in and win-win outcomes with stakeholders
• Excellent negotiation skills
• The ability to engage at strategic, tactical and operational levels of the business
• Excellent verbal and written interpersonal skills
• Ownership of personal development

Skills and Competencies

• Strong administrative capability
• Good report writing skills
• Excellent interpersonal and communication skills (verbal and written)
• Veterinary nursing know how
• Computer literacy is essential with MS Excel and MS Word being core competencies
• Self-disciplined and self-motivated
• Should be able to work independently in an unstructured environment
• Judgment and problem-solving skills
• Negotiation skills
• Stress tolerance
• Tenacity and resilience
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Adaptability