Customer Success Manager (Night shift)
Full TimeJob Overview
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Your day-to-day:
- Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback.
- Help in identifying and reporting any bugs to the appropriate team.
- Share customer suggestions with the Product Team to help shape what we build.
- Improve our FAQs and support macros to make self-service even better.
- Train and refine our AI chatbot to handle more queries accurately.
- Propose automation ideas and workflow improvements.
- Monitor and respond to Trustpilot reviews
Working hours:
- Night shift 01:00 to 09:00 EET.
Your skills & experience:
- Fluent English.
- Previous customer support experience.
- Strong communication skills.
- Comfortable adapting to change and handling pressure.
- Problem-solving mindset with the ability to prioritize effectively.
- Experience with Intercom automations.
- Documentation or knowledge base writing experience.
Nice to have:
Salary:
- Salary: Gross salary 1850 - 2250 EUR/month.