Account Manager (Junior/Mid)

Your day-to-day:

• Act as the main point of contact and dedicated Account Manager for B2B customers, maintaining consistent communication (email, phone, online,  in-person) to ensure customer satisfaction and retention.
• Proactively identify and drive new upsell opportunities, managing each deal through to successful closure.
• Generate new ideas for value-creating activities with the customers (new campaigns, feedback collection ways, etc.).
• Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
• Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.

Your skills & experience:

• At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients.
• Strong relationship-building skills and commercial awareness; ability to understand business goals and map product value to them.
• Customer advocacy: strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams.
• Excellent written and verbal communication skills in English.
• Strategic mindset to identify and drive account expansion opportunities.
• Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions.
• Comfortable handling technical topics and coordinating across teams to resolve issues.


Nice to have:
• Previous Customer Success / Account Management / Sales / Procurement experience at a B2B SaaS or data company.
• Hands-on sales experience.
• Negotiation skills and experience managing contract discussions.
• Familiarity with data concepts.

Salary:

• Gross salary: 2500-3600 EUR/month. Keep in mind that we are open to discussing a different salary based on your skills and experience.