Portfolio Account Manager

In this role, you’ll:

Portfolio Management & Retention (80%):

Maximize NRR (Net Revenue Retention): Own the renewal cycle, negotiations, and proactive health checks for ScrapingBee’s accounts to mitigate churn.

Technical Account Navigation: Act as the primary business and high-level technical point of contact. Understand customer architecture, pain points, competition, data scraping volume needs, and concurrency requirements to suggest optimal plans.

Expansion & Upsells: Identify expansion triggers (e.g., a client hitting rate limits or expanding into new data extraction projects) and seamlessly guide them into higher tier, custom, or enterprise plans.

Cross-Functional Advocacy: Partner with our Engineering and Product teams to champion customer feature requests.



Inbound Sales & Onboarding (20%):

Inbound Deal Execution: Qualify, nurture, and close high-value inbound leads (enterprise developers, data scientists, and product managers) who require more than a self-serve plan.

Value-Based Selling: Conduct technical discovery calls to understand the prospect’s scraping challenges and demonstrate how ScrapingBee solves their proxy, headless browser, and CAPTCHA problems.

Shorten Time-to-Value: Facilitate smooth onboarding for premium clients, ensuring their development teams successfully integrate our API.

Your skills & experience:

At least 3 years of experience in Account Management, Customer Success, or Technical Sales within a B2B SaaS, API-first, or Developer Tools (DevTools) environment.
Understanding how the web works. While you don't need to write production code, you should know what an API, an HTTP status code, a proxy, and a JSON payload are.
Proven track record of managing a book of business worth $1M+ ARR, handling complex contract renewals, and navigating procurement/legal reviews.
Ability to analyze customer usage metrics (via tools like PowerBI) to spot churn warning signs or upsell opportunities before they happen.
Exceptional written and verbal English skills. You can explain complex technical constraints simply and diplomatically.

Nice to have:

• Basic familiarity with Python, Node.js, or curl commands. (If you’ve ever scraped a website or parsed HTML with BeautifulSoup/Puppeteer, you are ahead of the pack).
• Prior exposure to the web scraping ecosystem, proxy management, or understanding how anti-bot networks (Cloudflare, Akamai, etc.) operate.
• Experience working in a fast-paced, high-growth startup environment where processes are built rather than just followed.

Salary & Benefits:

Gross salary: 2800 - 3800 EUR/month + bonuses.Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.