Street Outreach Advisor - Merced - Merced County

The Street Outreach Advisor is a field-based role that combines partnership building with direct outreach. You will work with community-based organizations to build referral pathways. You will also meet members in the community to connect them with services such as Enhanced Care Management, Community Supports, Community Health Worker services, Behavioral Health and Street Medicine.

Most of your time will be spent in the community—meeting with partners, attending events and helping members access the care they need. This role requires flexibility, travel and the ability to adapt to dynamic community needs.

Key Responsibilities

Partnership Development

• Build and maintain referral channels with hospitals, clinics, shelters, food banks, housing providers and other CBOs.

• Represent PHG at meetings, events and community fairs; co-host joint outreach and enrollment activities.
• Establish simple referral pathways (QR codes, hotlines, quick guides) and ensure follow-up with partners on outcomes.

Direct Member Engagement

• Be a regular presence in high-need areas like encampments, shelters and clinics.
• Conduct trauma-informed screenings to assess medical, behavioral and social needs.
• Support on-the-spot enrollments, help schedule appointments and arrange transportation or reminders.
• Provide plain-language explanations of services and adapt outreach for different cultural and language needs.

Documentation and Reporting

• Record outreach, referrals and screenings accurately in CRM tools.
• Track outreach and referral goals, share insights on hotspots and barriers, and recommend improvements.
• Ensure compliance with privacy, consent and trauma-informed care standards.

Requirements

• Experience in outreach, public health, health navigation, or social services
• Strong communication skills with the ability to adapt for different audiences
• Proficiency with mobile tools and CRM systems; organized and reliable follow-through
• Valid driver’s license and reliable transportation
• Ability to travel locally and work evenings or weekends as needed

Qualifications

• Success building partnerships with CBOs, clinics, or public agencies
• Familiarity with Medi-Cal, CalAIM, ECM, and Community Supports
• Multilingual ability

Effective Communication Skills

• Active Listening: Responding empathetically when members express frustration or confusion.
• Plain-Language Explanation: Describing programs clearly, e.g., “We help coordinate doctor visits, medications and housing resources—at no cost.”
• Cultural Sensitivity: Adjusting language and tone for diverse audiences, including multilingual outreach.
• Concise Partner Pitch: Explaining to a CBO, “If you see someone who needs help, use this QR code. We’ll handle the rest.”
• De-escalation: Staying calm with frustrated members and walking them step by step through forms or processes.

Success Measures

Partnership Development

• New referral partnerships opened and maintained across priority categories
• Partner-initiated referrals received and converted into enrollments
• Positive partner feedback on collaboration and referral processes

Direct Member Engagement

• Weekly field contact and screening goals consistently met
• Conversions from outreach → screening → enrollment tracked and improved
• Higher appointment show rates and sustained member engagement with services

Documentation and Reporting

• Accurate, timely and complete documentation of outreach and referrals
• Confidentiality and consent standards upheld in all encounters
• Data insights shared with leadership to refine outreach strategy

Benefits

• Competitive pay: $21.00–$24.00/hour + performance incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and 12 holidays per year (including your birthday)
• Paid volunteer hours each month
• Employee discounts and assistance programs
• Professional development opportunities

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.