Operations and Improvement - Managing Consultant - Process Optimisation in Financial Services

We are seeking an accomplished Consulting leader to help develop, lead and drive our Operational Excellence and Process Improvement capabilities in the Financial Services sector, specifically with our Banking and Wealth and Asset Management clients. 

The Managing Consultant will play a key role in developing our Process Improvement and Operational Excellence capabilities specifically for the FS industry, specifically: 

• Play a key role in building core capabilities for Operational Excellence and Process Improvement in FS, leveraging deep expertise in methodologies that fit this practice (Process Design & Optimisation, Operational Excellence Transformation, Process Digitisation, Service Optimisation etc)  

• Ensure there is sufficient activity to produce a steady ongoing pipeline of opportunities for Operational Excellence/Improvement services in FS, to meet revenue and sales targets. 

• Contribute to the development of Operational Excellence and Improvement proposals, specific to individual client needs/situations and be instrumental in closing and winning deals. 

• Develop, lead and oversee Operational Excellence and Improvement implementation programmes 

Likely to be an expert in operational excellence, with an operations management, change management or technology delivery background and skilled in: 

• Process Improvement (Lean Six Sigma (Green/Black Belt)) 

• Operational Optimisation (Lean/Kaizen) 

• Process redesign/governance and digitization (Celonis, AI) 

• Project & Programme Delivery (PMP, Prince2, Agile) 

• Automation (AI, RPA) 

• Operational Excellence Transformation (Customer Journey, Operational Performance)

We are looking for candidates with skills and experience in the following areas: 

• Experience of delivering operational improvement across front, middle and back-office service areas 

• Proven experience of leading assignments and teams 

• A track record of realising business benefits and outcomes 

• Experience deploying advanced techniques such as digital technologies, cost improvement, and change management 

• The ability to demonstrate leadership skills in large and diverse project teams 

• Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions 

• An aptitude for delivering creative as well as innovative solutions 

The ideal candidate will also have: 

• A track record of delivering sales results though ensuring excellence in delivery, maximising client outcomes and achieve high satisfaction ratings; with a record for achieving follow-on projects, extensions and referrals 

• Be able to work independently, developing excellent relationships with stakeholders internally and externally, and delivering the highest customer service and business standards 

• Excellent interpersonal and team working skills; a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence 

• A drive for personal and professional progression 

• Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable