Delivery Manager

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. 

Why consider joining our Digital & Data community? 🤔 

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. 
• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do. 
• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week.  
• Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same 
• Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring 
• Deepen your expertise through our a culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications 

About the role 🚀 

As a Delivery Manager, you are a capable and hands‑on practitioner who leads delivery for small to medium‑sized teams or workstreams. You are responsible for ensuring delivery is structured, transparent and outcome‑focused, operating within established delivery approaches while contributing to their continuous improvement and growing your leadership and consulting skills. 

You will apply agile delivery practices in real contexts, running delivery rhythms, managing risks and dependencies, and supporting teams to deliver effectively. You will increasingly act as a trusted point of contact for clients, helping them understand delivery progress, ways of working and trade‑offs. 

You’ll operate in increasingly AI‑enabled delivery environments, building your understanding of emerging tools and applying them pragmatically to improve delivery efficiency, reporting and insight generation. 

You will typically spend around 85% of your time in delivery and 15% supporting capability development and business growth. 

Reports to: Senior Delivery Manager / Delivery Lead 

What you’ll do 🌱 

• Lead the delivery of digital products, services and transformation initiatives within small to medium-sized teams or defined workstreams. 
• Run core delivery practices including planning, stand‑ups, reviews, retrospectives and backlog refinement.  
• Establish and maintain delivery plans, roadmaps and team ways of working.  
• Help clients and teams adopt and effectively use AI in delivery throughout the entire SDLC / PDLC, including reporting through to insight generation.  
• Use delivery metrics (e.g. velocity, burndown, flow) to track progress and provide meaningful updates to stakeholders, using AI where appropriate 
• Break down strategies or Target Customer Experiences into deliverable work packages, epics and user stories.  
• Act as an Agile coach for the team, supporting consistent application of agile principles and practices.  
• Support client understanding of agile delivery, helping them engage effectively with delivery practices. 
• Manage risks, issues, dependencies and RAID logs, ensuring appropriate visibility and action.  
• Contribute to proposals, Statements of Work and account activities. 
• Support and mentor junior team members, helping build capability within delivery teams. 

Who you are 💭 

• A delivery practitioner with experience working in agile environments on digital projects or products. 
• Comfortable running delivery processes and supporting teams to meet their goals. 
• Developing confidence working directly with clients and managing stakeholder relationships, with support from senior colleagues where appropriate. 
• Organised, detail‑oriented and able to manage competing priorities effectively. 
• A strong communicator, able to clearly explain delivery plans, risks and trade‑offs. 
• Curious about emerging tools, including AI in digital delivery, and motivated to build your capability 
• Motivated to grow as a delivery leader, taking on increasing responsibility as your experience develops. 

How you operate 🧠 

• You lead by doing, actively contributing to delivery rather than managing from a distance. 
• You apply agile delivery methods pragmatically, adapting to context rather than following rigid frameworks. 
• You focus on clear, demonstrable progress and outcomes, not just reporting. 
• You analyse problems, identify risks and escalate appropriately. 
• You support the creation of an environment where teams can work effectively, collaboratively and at pace, helping remove blockers and maintain delivery flow. 
• You are comfortable working flexibly across client environments as needed.