Operations Service Manager - Care Technology

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

• Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
• Expected to spend at least 2 days a week in our client officesin Southwest London, with some other limited travel in these areas.
• Occasional travel to PA’s London office in Victoria.

Established in 2013, Argenti is an award-winning partnership created by PA Consulting. It collaborates with Councils across the country to deliver an innovative approach to care technology services, also known as TECS or telecare. Through its strategic partnerships with Councils, Argenti helps people of all ages live safer, more independent, gloriously ordinary lives in the place they call home.

We are looking for an exceptional Operations Service Manager to become an integral part of the PA Consulting-led Argenti care technology partnership. This position presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.

This role is ideal for those passionate about making a significant impact in the lives of others improving the outcomes and quality of life for vulnerable service users across all age groups.

With responsibility for one of our new Argenti services, you will have opportunity to:

• Service management: Oversee the management of an operational care technology service. This includes managing referrals for the service, managing and coordinating partner organisations, driving continuous improvement through the service, meeting operational KPIs.
• Team leadership: Manage the service delivery team
• Risk management: Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability. 
• Performance reporting: Collaborate with the Finance and Performance Manager to ensure the accuracy of all detailed service performance reports for internal and client use
• Operational data analysis: Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
• Stakeholder liaison: Lead operational engagement with service user groups
• Quality Assurance: Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds the contractual and regulatory (i.e.,TSA) standards.
• Service development: Manage assigned projects from initiation to completion and ensuring they align with strategic objectives.
• Service Review: Lead the team on our work to review cases and correspond with service user groups.
• Team collaboration: To work closely with other members of the team to support the continuous progression and development of an innovative approach to care technology.