Learning & Development Manager

Identify learning, training, and development needs across all hotel departments.

Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.