Principal Product Manager (Proactive Operational Health Insights and Automation)

Job Summary

We are seeking an experienced, technically deep, and strategic Product Manager to drive the vision, strategy, and execution for our Proactive Operational Health Insights and Automation product line.

This critical solution is focused on proactively ensuring the operational health of our customers' deployments, automating troubleshooting, and providing AI-driven remediation across our comprehensive security portfolio, spanning traditional network security to cutting-edge Cloud and AI security.

Key Responsibilities

• Product Strategy and Vision (PANW Platform Focus):
• Drive and champion the long-term strategy and roadmap for proactive operational health insights, troubleshooting, and remediations, including AI-agent-driven solutions for NGFWs (Hardware, Software, and Cloud NGFW), Prisma Access (SASE Security), Prisma AIRS (AI Runtime Security), and the Palo Alto Networks cloud-delivered security subscription solutions
• Identify opportunities for cross-product common issue scenarios, drive standardization, effort optimization, and enforce Palo Alto Networks' consistency across all these platforms
• Customer and Market Research: Deeply understand the needs of large-scale customers utilizing our entire network security platform. Focus research on workflows for operational health issue lifecycle management, root cause identification, visualization, auditing, and troubleshooting and remediation validation across different product boundaries
• Feature Definition and Prioritization: Own the entire product lifecycle. Define detailed product requirements (PRDs), user stories, and acceptance criteria for features like:
• Identification of common customer problems across the specified PANW platforms.
• Analysis of root causes and their visualization for faster resolution
• Issue identification and resolution - both automated and AI agent-driven workflows that enable troubleshooting, root-causing, and eventual remediations
• Proactive features that detect issues early to enable customers to avoid the problem altogether.
• Go-to-Market (GTM) Enablement: Collaborate closely with Marketing, Sales, and Sales Engineering to develop compelling GTM strategies and messaging that highlight the significant operational efficiency and security assurance enabled by unified operational health management across the Palo Alto Networks security ecosystem
• Cross-Functional Execution: Work closely with Engineering and UX/UI Design teams responsible for each security product to ensure seamless, timely, and high-quality delivery of cross-platform features.
• Business Performance: Monitor KPIs related to customer adoption, usage, and the successful automation of security operations on our platform, specifically tracking feature utilization across the listed product components