Manager, Consulting Services

Job Summary

As a Manager of Consulting Services, you will lead a distributed team of experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge security solutions while ensuring exceptional service quality, all while aligning with our Professional Services organization's strategic business objectives. This pivotal role demands close collaboration with our sales teams and fostering trusted customer relationships that drive successful security outcomes.

Key Responsibilities

• Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.
• Champion a customer-first approach, collaborating with Global Customer Services teams to improve engagement and satisfaction.
• Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.
• Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.
• Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.
• Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback to ensure alignment and continuous improvement.
• Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.
• Lead team operations including hiring, career development, mentorship, and training to build a high-performing and engaged team.