Director, Professional Services, U.S. Public Sector (NGFW/SASE) | Active Top Secret Clearance

Job Summary

As the Director of Consulting Services for the US Public Sector, you will lead the NGFW/SASE professional services business, providing strategic and operational oversight for key U.S. Federal, State, and Local accounts. You will be instrumental in scaling technical services delivery, building strong customer relationships, and ensuring successful outcomes in collaboration with Sales and Support teams. This leadership role requires an active U.S. Government DoD Top Secret security clearance.

Key Responsibilities

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive key business objectives including consultant utilization, resource mix optimization, service margin targets, and customer satisfaction (CSAT).

• Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

• Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

• Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

• Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

• Achieve global target service margin ratios through delivery efficiency and cost control.

• Build and sustain strong, strategic relationships with subcontractors and delivery partners.

• Drive continuous improvement across service delivery through automation, AI, and optimized operating rhythms.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• Build and sustain strong, strategic relationships with subcontractors and delivery partners to ensure quality and agility.