Customer Support Specialist — Bilingual (English & French)
fulltime_fixed_term entry_levelJob Overview
Location: Remote (Canadian Time Zone)
Reports to: Customer Support Manager
Role Overview
We are seeking a Bilingual Customer Support Specialist to provide outstanding support in both English and French while focusing on onboarding and training our French-speaking clients. You will ensure smooth adoption of the Parent™ system, solve customer issues, and help maintain a high level of satisfaction and retention.
Key Responsibilities:
Become an expert on the Parent™ system to confidently assist and train customers.
Lead onboarding and product training sessions for French-speaking clients, ensuring they are set up for success.
Provide customer support in both English and French via phone, email, and chat.
Troubleshoot customer issues and manage support tickets until resolution.
Keep accurate and up-to-date records of customer interactions in the CRM.
Collaborate with the technical team to escalate issues and share customer feedback.
Help maintain and improve the overall customer support process to increase satisfaction and retention.