French Speaking Customer Experience Representative
Full-time Entry levelJob Overview
Patrique Mercier Recruitment is a reputable recruitment agency focused on bridging the gap between talented individuals and exciting job opportunities in Greece. We are currently seeking a French Speaking Customer Experience Representative to join our passionate team. In this essential role, you will provide outstanding support to our French-speaking customers, addressing their inquiries and ensuring they have a positive experience. If you are dedicated to customer service and thrive in a dynamic environment, we would love to hear from you!
Responsibilities
- Deliver exceptional customer service through various channels, including phone, email, and chat.
- Respond promptly to customer inquiries with clarity and efficiency.
- Resolve customer complaints and issues effectively to maintain satisfaction.
- Assist customers in understanding our products and services.
- Document customer interactions and maintain comprehensive records for continuous improvement.
- Collaborate with fellow team members to enhance customer service strategies and practices.
- Stay updated on product knowledge and best practices in customer support.
Requirements
- Fluency in French (both written and spoken) is essential.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or a related field is highly desirable.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work independently as well as part of a team.
- Familiarity with high-quality consumer products is a plus.
- Proficient in using customer relationship management (CRM) systems and digital communication tools.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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