French Speaking Customer Experience Representative

Patrique Mercier Recruitment is a reputable recruitment agency focused on bridging the gap between talented individuals and exciting job opportunities in Greece. We are currently seeking a French Speaking Customer Experience Representative to join our passionate team. In this essential role, you will provide outstanding support to our French-speaking customers, addressing their inquiries and ensuring they have a positive experience. If you are dedicated to customer service and thrive in a dynamic environment, we would love to hear from you!

Responsibilities

• Deliver exceptional customer service through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries with clarity and efficiency.
• Resolve customer complaints and issues effectively to maintain satisfaction.
• Assist customers in understanding our products and services.
• Document customer interactions and maintain comprehensive records for continuous improvement.
• Collaborate with fellow team members to enhance customer service strategies and practices.
• Stay updated on product knowledge and best practices in customer support.

Requirements

• Fluency in French (both written and spoken) is essential.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or a related field is highly desirable.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently as well as part of a team.
• Familiarity with high-quality consumer products is a plus.
• Proficient in using customer relationship management (CRM) systems and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )