Polish Speaking Customer Service For A Global Logistics Provider

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Polish Speaking Customer Service Representative for a leading global logistics provider. In this role, you will be an essential part of a diverse team, providing exceptional support to Polish-speaking customers who rely on our logistics services. You will address inquiries, manage shipment details, and resolve any issues that may arise, ensuring top-notch customer satisfaction in the fast-paced logistics environment. If you have a passion for customer service and are eager to contribute to a dynamic team, we would love to hear from you!

Key Responsibilities

• Deliver outstanding customer service in Polish, addressing inquiries related to shipment tracking, logistics solutions, and account management.
• Assist customers in resolving issues, providing timely and effective solutions to enhance their experience with logistics services.
• Maintain accurate records of customer interactions, transactions, and inquiries for quality assurance purposes.
• Collaborate with internal departments, such as operations and logistics, to assure smooth resolution of customer concerns.
• Provide updates to customers on shipment statuses and proactively communicate delays or changes.
• Stay informed about industry trends, services offered, and company policies to provide accurate information.
• Engage in ongoing training to enhance product knowledge and service skills.

Requirements

• Fluency in Polish and strong English communication skills, both written and spoken, are required.
• Previous experience in customer service, preferably in the logistics or transportation industry, is a significant advantage.
• Strong analytical and problem-solving skills to address customer concerns effectively.
• Excellent verbal and written communication abilities that foster positive interactions with customers.
• Able to multitask and prioritize effectively in a fast-paced work environment.
• Attention to detail and organizational skills for maintaining accurate records.
• A genuine interest in logistics and supply chain management will be highly regarded.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors