Spanish Speaking Customer Service For A Global Logistics Provider

Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a Spanish Speaking Customer Service Representative for a well-established global logistics provider. In this role, you will be essential in ensuring seamless communication and support for Spanish-speaking clients, helping them navigate the intricacies of logistics and supply chain services. Your dedication to customer satisfaction will directly impact the success of our clients' operations. If you are passionate about providing outstanding service and thrive in a dynamic, fast-paced environment, we invite you to join our dedicated team.

Key Responsibilities

• Provide exceptional customer service in Spanish, assisting clients with inquiries related to logistics, shipping, and supply chain solutions.
• Resolve customer issues and complaints promptly and effectively, ensuring a high level of satisfaction.
• Maintain accurate and detailed records of customer interactions, inquiries, and transactions in our CRM system.
• Work closely with logistics and operations teams to provide clients with accurate and timely information.
• Stay informed about the company's products, services, and industry trends to offer relevant advice and support.
• Proactively engage with customers to follow up on service delivery and identify potential areas for improvement.
• Participate in training sessions to continually develop your customer service skills and product knowledge.

Requirements

• Fluency in Spanish and strong English communication skills, both written and spoken.
• Prior experience in customer service, preferably in logistics, supply chain, or a related field, is advantageous.
• Excellent problem-solving skills and a strong commitment to customer satisfaction.
• Exceptional communication and interpersonal abilities to foster positive relationships with clients.
• Able to work effectively in a fast-paced environment, managing multiple tasks and prioritizing strategically.
• Attention to detail and organizational skills for maintaining accurate customer records.
• A genuine interest in logistics and supply chain operations will be a plus.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors