Portuguese Speaking Customer Service For A Global Logistics Provider

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Portuguese Speaking Customer Service Representative for a global logistics provider. In this dynamic role, you will play a crucial part in ensuring seamless communication and support for Portuguese-speaking clients navigating their logistics needs. You will assist customers with inquiries, provide solutions related to shipping and supply chain operations, and foster positive relationships to enhance customer satisfaction. If you're passionate about logistics and delivering excellent customer service, this position is an excellent career opportunity for you!

Key Responsibilities

• Provide exceptional customer support in Portuguese, addressing inquiries related to logistics, shipping, and supply chain management.
• Assist customers with tracking shipments, resolving issues, and ensuring timely delivery of goods.
• Maintain accurate records of customer interactions and transactions for operational efficiency.
• Collaborate with internal teams to facilitate effective problem solving and resolution of customer issues.
• Stay informed about company services, shipping regulations, and logistical best practices to offer accurate information.
• Engage proactively with customers to build strong relationships and foster loyalty.
• Participate in ongoing training sessions to continuously improve customer service skills and industry knowledge.

Requirements

• Fluency in Portuguese and strong English communication skills, both written and spoken.
• Previous experience in customer service, particularly in the logistics or supply chain sector, is preferred.
• Strong problem-solving skills with the ability to think critically and provide effective solutions.
• Excellent communication and interpersonal skills to work collaboratively with customers and team members.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and strong organizational skills for maintaining accurate records.
• A genuine interest in logistics and supply chain management will be advantageous.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors