Regional Hub Lead

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Hub will be a docking station for the sales team for conducting meetings, interviews, R&R events and for receiving and submitting the devices for maximum up to 45 minutes.

Responsible for Managing complete regional Hubs.

Conduct regular inventory audits across assigned hubs to ensure accuracy and compliance.

Monitor and ensure the timely dispatch of defective stock to the Central Warehouse (CWH).

Manage ageing control of devices to minimize obsolete or slow-moving inventory.

Oversee order processing of fresh devices from hubs to Team Leads (TL).

Handle escalations related to inventory discrepancies or operational challenges.

Manage and supervise refurbishment activities to ensure quality and timeliness.

Track and report on refurbishment targets versus achievements.

Ensure adequate return inventory is received through efficient courier routing to support refurbishment.

Monitor turnaround time (TAT) for refurbishment and take corrective actions as necessary.

Lead, train, and mentor hub teams to build operational capability and efficiency.

Conduct daily, weekly, and monthly meetings with hub teams to review performance and address issues.

Manage petty cash and ensure proper utilization and documentation.

Plan and execute weekly and monthly hub activities in line with organizational goals.

Ensure strict compliance with Standard Operating Procedures (SOPs) across all hubs.

Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

Proven experience in inventory management, operations, or logistics preferred.

Strong leadership and team management skills.

Excellent organizational and communication abilities.

Proficient in data analysis and reporting tools.

1.  A collaborative output driven program that brings cohesiveness across businesses through technology.

2.  Improve the average revenue per use by increasing the cross-sell opportunities.

3.  A solid 360 feedbacks from your peer teams on your support of their goals.

4.  Respect, that is earned, not demanded from your peers and manager.

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Hub will be a docking station for the sales team for conducting meetings, interviews, R&R events and for receiving and submitting the devices for maximum up to 45 minutes.

Responsible for Managing complete regional Hubs.

Conduct regular inventory audits across assigned hubs to ensure accuracy and compliance.

Monitor and ensure the timely dispatch of defective stock to the Central Warehouse (CWH).

Manage ageing control of devices to minimize obsolete or slow-moving inventory.

Oversee order processing of fresh devices from hubs to Team Leads (TL).

Handle escalations related to inventory discrepancies or operational challenges.

Manage and supervise refurbishment activities to ensure quality and timeliness.

Track and report on refurbishment targets versus achievements.

Ensure adequate return inventory is received through efficient courier routing to support refurbishment.

Monitor turnaround time (TAT) for refurbishment and take corrective actions as necessary.

Lead, train, and mentor hub teams to build operational capability and efficiency.

Conduct daily, weekly, and monthly meetings with hub teams to review performance and address issues.

Manage petty cash and ensure proper utilization and documentation.

Plan and execute weekly and monthly hub activities in line with organizational goals.

Ensure strict compliance with Standard Operating Procedures (SOPs) across all hubs.

Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

Proven experience in inventory management, operations, or logistics preferred.

Strong leadership and team management skills.

Excellent organizational and communication abilities.

Proficient in data analysis and reporting tools.

1.  A collaborative output driven program that brings cohesiveness across businesses through technology.

2.  Improve the average revenue per use by increasing the cross-sell opportunities.

3.  A solid 360 feedbacks from your peer teams on your support of their goals.

4.  Respect, that is earned, not demanded from your peers and manager.

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!