Property Management Assistant (WFH)
fulltime_permanent mid_levelJob Overview
About Penbrothers
Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.
About the Client
Our client is a leading independent insurance agency with over 50 years of experience, specializing in high-net-worth individuals, families, and businesses. The firm provides bespoke insurance, estate planning, and wealth transfer solutions, working closely with clients’ advisors to safeguard legacies and optimize financial outcomes. Their offerings include life insurance, long-term care, executive benefits, and business continuity strategies. They are recognized for their collaborative approach, deep industry expertise, and commitment to delivering tailored solutions that meet the complex needs of affluent clients and business leaders.
About the Role
We are seeking a highly organized, empathetic, and professional Property Management Assistant to join our dynamic real estate team. As the first point of contact for our tenants, you will be responsible for addressing all inquiries, managing administrative processes, and ensuring a positive tenant experience. The ideal candidate is a proactive problem-solver with direct experience in property management and expert-level proficiency in AppFolio.
Work hours: Monday to Thursday, 8 AM to 5 PM PT; Friday, 8:30 AM to 3 PM PT (Pacific Timezone)
Work set-up: Remote
What You’ll Do
Tenant Relations: Serve as the primary point of contact for all tenant inquiries via phone and email, addressing issues (including complaints and urgent matters) with empathy, professionalism, and a strong focus on timely resolution.
Maintenance Coordination: Receive, log, and manage all tenant work orders and maintenance requests within the AppFolio system. Coordinate with maintenance staff and vendors to ensure requests are completed, and provide status updates to tenants.
Lease Administration: Manage all aspects of the lease lifecycle, including preparing new lease agreements, processing renewals, and managing lease documentation through DocuSign.
Administrative Support: Perform daily property management administrative tasks, such as maintaining accurate tenant records, processing payments, updating lease ledgers, and issuing building notices.
Process Management: Support the tenant move-in and move-out process, including coordinating inspections and managing documentation.