Senior IT Support Engineer (Team Lead)

About the Role:

We are looking for an experienced IT professional to lead the IT Support team across Poland and North America. This hands-on role combines technical expertise with team coordination.

Main Responsibilities:

• Provide technical mentoring and guidance to IT Support team members;
• Coordinate daily IT Support operations, including task assignment and prioritization;
• Implement, maintain, and improve support processes and procedures;
• Coordinate onboarding/offboarding, workstation provisioning, and asset lifecycle management;
• Create and maintain Knowledge Base documentation;
• Collaborate closely with other teams to ensure a smooth flow of escalations and implementation of changes;
• Procurement of IT equipment, software;
• Lead IT rollouts, including OS updates, endpoint security enhancements, software deployments, and automation initiatives;
• Provide direct support to end-users;
• Install, configure, and maintain IT hardware and peripherals.